Privacy Policy

Creating Connections Limited
Last Updated: 11/05/2026

1. Who We Are

Hi! I’m Holly Nixon, founder of Creating Connections Limited, a company registered in England and Wales. You can find us online at hollynixon.com.

Keeping your personal data safe and using it responsibly matters a great deal to us. This privacy policy explains what information we collect, why we collect it and what we do with it, in plain English.

For the purposes of UK data protection law, Creating Connections Limited is the data controller for the personal data described in this policy. Our ICO registration number is ZA277945.

Got a question about this policy or how we handle your data? Please do get in touch:

Email: [email protected]
Website: hollynixon.com

2. What Information We Collect About You

Depending on how you interact with us, we may collect:

Information you give us directly:

Your name, job title and business name
Your email address, phone number and postal address
Information provided when you enquire about our services, buy an event ticket or sign up to work with us
Messages and emails you send us
Payment information – this is processed securely through our payment provider and we never store your card details ourselves

Information collected automatically when you visit our website:

Your IP address and browser type
Which pages you visit and how long you spend on them
How you found us (for example, via a search engine or a link from another site)
Cookie data see our cookie policy for more on this

Information from third-party platforms:

If you register for one of our events through Eventbrite or a similar platform, we may receive your registration details from them
If you contact us through social media, we may receive information from that platform

3. Why We Use Your Information

We’re required by law to have a proper reason for using your personal data. Here’s a plain-English summary of why we use it and what that reason is:

Responding to your enquiries and providing customer service

We do this because it’s in both our interests to communicate with people who reach out to us (this is called “legitimate interests” in legal language).

Managing your event booking and attendance

We do this to fulfil the contract we’ve entered into with you when you buy a ticket.

Sending you marketing emails about our events and services

We only do this with your consent and you can withdraw that consent at any time (see Section 6).

Improving and running our website

We do this because it’s in our legitimate interests to make sure our website works well and to understand how people use it.

Complying with legal obligations

Sometimes the law requires us to hold or use certain information.

4. How Long We Keep Your Information

We only keep your data for as long as we genuinely need it. Here’s a general guide:

Contact and enquiry records: up to 3 years from our last contact
Event booking records: up to 6 years (in line with standard contract periods)
Financial records: up to 6 years (for tax and accounting purposes)
Marketing lists: until you unsubscribe or ask us to remove you

5. Who We Share Your Information With

We will never sell your data to anyone. Full stop.

We may share it with:

Trusted service providers who help us run our business such as our email marketing platform, website host, payment processor and event ticketing platform. They’re only ever allowed to use your data on our instructions and must keep it safe.
Our professional advisers (such as our accountant or solicitor) where necessary.
Law enforcement or regulatory authorities, if the law requires us to.

Where we use platforms like Eventbrite or Flodesk, they have their own privacy policies and we’d encourage you to take a look at those too.

6. Your Rights

Under UK data protection law, you have some really important rights over your personal data:

The right to access: you can ask for a copy of the data we hold about you
The right to rectification: you can ask us to correct anything that’s inaccurate or incomplete
The right to erasure: in certain circumstances, you can ask us to delete your data
The right to restrict processing: in certain circumstances, you can ask us to limit how we use it
The right to data portability: you can ask for your data in a format you can take elsewhere, where we process it by automated means based on your consent or a contract
The right to object: you can object to us using your data where we rely on legitimate interests
The right to withdraw consent: if we’re using your data based on your consent, you can withdraw that at any time just email [email protected] or click ‘unsubscribe’ on any of our emails

We’ll always respond within one month. If your request is particularly complex, we may need up to three months in total but we’ll let you know if that’s the case.

We won’t charge you for exercising your rights unless a request is clearly unreasonable or excessive, in which case we may charge a reasonable fee or decline to respond.

7. Complaints

If you’re unhappy with how we’ve handled your data, we’d always want to know and have the chance to put things right. Please contact us first at [email protected].

If you’re still not satisfied, you can make a complaint to the UK’s data protection authority:

Information Commissioner’s Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113

8. Transfers Outside the UK

Some of our third-party providers are based outside the UK. Where that’s the case, we make sure the right protections are in place, for example by using providers covered by approved data transfer frameworks or who have appropriate contracts in place.

9. Updates to This Policy

We’ll update this policy from time to time to keep it accurate and current. The latest version will always be at hollynixon.com/privacy-policy. If we make any significant changes, we’ll let you know by email where we hold your contact details.