Terms & Conditions
Creating Connections Limited
Last Updated: 11/05/2026
1. A Bit About Us and These Terms
Creating Connections Limited is a company registered in England and Wales with company registration number 16795084 and registered office address of 43 Eastley Crescent, Warwick, Warwickshire, England, CV34 5RX. When we say “we,” “us” or “our” throughout these terms, that’s who we mean.
These terms apply to everything connected with attending or participating in our events, whether you’re buying a ticket, coming along to speak, sponsoring the day, or exhibiting. Each event is referred to as the “Event” throughout.
The specific details for each Event, date, time, venue and ticket price, will be shown in the event listing and your booking confirmation.
By booking a ticket, confirming a speaking slot, or signing up as a sponsor or exhibitor, you’re agreeing to these terms, so please do take a moment to read them. We’ve written them in plain English because we want you to actually understand what they say!
These terms are governed by the laws of England and Wales and are written for business-to-business arrangements. If you’re booking as a private individual rather than in a business capacity, please contact us before booking as slightly different rules may apply.
PART A – ATTENDEES
2. Booking and Payment
2.1 You can buy tickets via the appropriate ticket purchasing-platform or on our website. Your place is only confirmed once we’ve received full payment and you’ve had booking confirmation from us.
2.2. The ticket price shown at the time of booking is what you’ll pay.
2.3. Ticket prices will be stated as inclusive or exclusive of VAT at the time of booking. Please check the price shown at the point of purchase.
2.4. Full payment is required at the time of booking unless a payment plan has been agreed with you in which case payments will be collected via a subscription service, such as GoCardless, in accordance with the schedule confirmed at the time of booking.
2.5. Tickets are non-refundable except as set out in clause 4 below.
3. Transferring Your Ticket
3.1. Can’t make it on the day? No problem, you can transfer your ticket to someone else up to 7 days before the Event. Just drop us an email at [email protected] with the name, job title and contact details of the person taking your place.
3.2. The person attending in your place will be bound by these terms from the point the ticket is transferred to them. It is your responsibility to ensure they are aware of these terms.
3.3. Tickets can’t be resold for profit.
4. Cancellations and Refunds
4.1. All ticket sales are final. We don’t offer refunds once a booking has been made. If you can no longer attend the event, please see clause 3 regarding transferring your ticket to someone else.
4.2. If you have any questions about this before booking, please get in touch at [email protected] and we will do our best.
5. If We Need to Cancel or Postpone
5.1. We put an enormous amount of love and effort into our events and would never cancel unless we absolutely had to. But occasionally things happen outside our control, venue issues, illness, extreme weather, and we reserve the right to cancel, postpone, or change the format or venue of an Event in those circumstances.
5.2. If we cancel entirely and can’t offer an alternative date, we’ll refund your ticket price in full. We’re not able to cover any travel, accommodation, or other costs you may have arranged.
5.3. If we postpone, your booking will automatically move to the new date. If the new date doesn’t work for you, just let us know in writing within 14 days of us announcing the change and we’ll give you a full refund.
5.4. Our liability to you if we cancel is limited to the face value of your ticket. We’re not able to compensate for any other losses.
6. Behaviour on the Day
6.1. Our events are all about women supporting women, showing up generously, being kind and giving value. We ask everyone to treat fellow attendees, speakers, sponsors, exhibitors and our team with warmth and respect.
6.2. We reserve the right to ask anyone to leave if their behaviour is threatening, offensive, discriminatory, or disruptive. No refund will be given in those circumstances.
6.3. Please also follow any health and safety guidance from us or the venue on the day.
6.4. By attending, you’re confirming you’re doing so in a business capacity.
7. Photos, Video and Marketing
7.1. We love capturing the energy of our events! Photography and video will be taken on the day for use in our marketing, social media, and promotional content.
7.2. By attending, you’re happy for us to use photos and footage you appear in for those purposes, without payment to you.
7.3. If you’d rather not be photographed or filmed, just let one of our team know on the day and we’ll do our very best to respect that. In a busy room it’s not always possible to avoid incidental inclusion, but we’ll always try.
7.4. Please don’t record or broadcast any of the presentations or sessions without getting written permission from the relevant speaker and from us first.
8. Personal Belongings and Our Liability
8.1. Please keep an eye on your belongings. We’re not able to accept responsibility for anything lost, stolen or damaged at the Event or the venue.
8.2. Nothing in these terms removes our responsibility for death or personal injury caused by our negligence, or for fraud or any other liability we can’t exclude by law.
8.3. Beyond that, our total liability to you won’t exceed the amount you paid for your ticket.
PART B – SPEAKERS
This section applies to all speakers at our events, whether you’re being paid or giving your time as a gift. If we’ve also signed a separate Speaker Agreement with you, that will take priority over this section if there’s ever a conflict.
9. Confirming Your Slot
9.1. Your speaking slot is confirmed once you’ve had written confirmation from us.
9.2. By confirming, you’re committing to being there on the day at the agreed time and delivering your session on the agreed topic.
9.3. We really value our speakers and put a lot of work into building out the programme so once you’ve confirmed we’d ask you to treat that commitment seriously. If you need to pull out, please let us know as soon as possible. Where you can, we’d really appreciate at least 60 days’ notice if you need to withdraw, we completely understand that genuine emergencies, sudden illness and the unexpected can happen and we will always handle those situations with understanding. If a last-minute withdrawal means we’ve incurred costs we genuinely can’t recover elsewhere, we may need to have a conversation about a contribution towards those, but we promise to always be fair and take the full circumstances into account.
10. Fees and Expenses
10.1. If we’ve agreed to a speaker fee, this will be confirmed in writing and paid within 30 days of receipt of your invoice unless otherwise agreed in writing.
10.2. If no fee has been agreed, your contribution is on a voluntary basis, we’re hugely grateful for your generosity in sharing your expertise with our community!
10.3. Any expenses need to be agreed with us in writing in advance. Please send receipts within 14 days of the Event.
10.4. For some events, we may offer speakers a benefits package in lieu of or in addition to a fee, which may include overnight accommodation, VIP dinner places, sponsorship benefits, or other agreed perks (an “Exchange Package”). Where an Exchange Package has been agreed, the specific details will be confirmed in writing and form part of your arrangement with us. The terms of this section apply in the same way
11. Your Content and Our Right to Use It
11.1. Your presentation and its content belong to you, we’d never claim otherwise.
11.2. By speaking at our Event, you’re giving us permission to:
- Record your session (audio and/or video)
- Use recordings, clips, and photos from your session in our marketing, on social media, on our website and in our emails.
- Reference your name and contribution in Event materials and post-Event content.
11.3. If you’d prefer not to be recorded or widely shared, please let us know in writing at least 28 days before the Event and we’ll do our best to accommodate that. Please note we’ll still want to take photos for marketing purposes.
11.4. By speaking with us, you’re confirming that your content is your own (or that you have permission to use anything that isn’t), that it doesn’t infringe anyone else’s rights, and that it’s nothing unlawful, misleading, or defamatory.
12. If We Need to Cancel Your Slot
We’d only ever cancel a speaker slot in exceptional circumstances. If we do so without good reason and with less than 28 days’ notice, we’ll reimburse any pre-approved expenses you’ve already incurred. Where a cancellation is genuinely beyond our control – such as illness, venue failure, or other circumstances outside our reasonable control – we retain the discretion to reduce or waive that reimbursement, and we’ll always be transparent with you about the reasons. Beyond expenses, we’re not able to compensate for other losses such as loss of earnings or opportunity.
PART C – SPONSORS
This section covers all sponsorship arrangements – whether you’re a financial sponsor or a media partner. The specific benefits you’re getting will be set out in a separate Sponsorship Agreement or confirmation from us.
13. Confirming Your Sponsorship
13.1. Your sponsorship is confirmed once you’ve received written confirmation from us and, where a fee is involved, once we’ve received full payment.
13.2. Sponsorship fees are payable in full in advance unless we’ve agreed otherwise in writing.
13.3. Sponsorship fees are non-refundable once confirmed, except as set out in clause 15.
14. What You Get and What We Need From You
14.1. Your sponsorship benefits will be confirmed in writing. We’ll always do our best to deliver everything we’ve promised, within the practicalities of running a live event.
14.2. Please get your materials (logos, copy, artwork and so on) to us by the deadline we give you. We can’t be held responsible for anything being missed if materials arrive late.
14.3. We’ll need to approve all sponsor materials before use. Anything misleading, unlawful, or inappropriate won’t be used.
14.4. Sponsorship doesn’t include exclusivity unless we’ve specifically agreed that in writing. We may accept sponsorship from other businesses in a similar space unless there’s a written exclusivity arrangement in place.
15. If the Event is Cancelled or Postponed
15.1. If we cancel the Event entirely with no alternative date, we’ll refund your sponsorship fee less any costs we’ve genuinely incurred in delivering your benefits up to that point.
15.2. If we postpone, your sponsorship carries over to the new date. If the new date doesn’t work for you, let us know in writing within 14 days of our postponement announcement and we’ll refund the proportion of your fee that hasn’t been used to deliver benefits.
16. How We Expect Sponsors to Show Up
16.1. We hold our sponsors to the same warm, professional standard as everyone else in the room (see clause 6).
16.2. We ask that sponsors and their team don’t approach other attendees in a pushy or unsolicited way. Our events work because everyone feels safe and welcomed and we want to keep it that way.
16.3. At some of our events, a delegate list may be shared to facilitate genuine networking and follow-up. Any personal data included in that list must be used only for individual, personalised follow-up with people you’ve connected with at the Event. It must not be added to any CRM system, email marketing list, or database without the individual’s explicit consent. We take the privacy of our community seriously and ask all sponsors to do the same.
PART D – EXHIBITORS
17. Your Exhibition Space
17.1. If you’ve been allocated an exhibition space, we’ll confirm the details in writing including set-up and breakdown times, dimensions, and any restrictions.
17.2. Exhibition fees (where applicable) are payable in full in advance.
17.3. You’re responsible for your stand, its safety, appearance, and staffing throughout the Event. We’re not able to take responsibility for your equipment, materials, or stock.
17.4. Please leave your space as you find it and be out by the time we’ve agreed. If your setup causes any damage to the venue, the cost of putting that right may be passed on to you
18. Cancelling Your Exhibition Space
18.1. If you cancel more than 60 days before the Event, we’ll refund your fee less any non-recoverable costs we’ve already incurred.
18.2. If you cancel within 60 days of the Event, we may not be able to offer a refund unless we’re able to find a suitable alternative exhibitor to fill your space. If we cancel the Event, the provisions of clause 15.1 will apply.
PART E – THE SMALL PRINT
19. Your Personal Data
19.1. When you register for one of our events or work with us in any capacity, we’ll handle your personal data in accordance with our Privacy Policy, which you can read at hollynixon.com/privacy-policy.
19.2. We’ll use your contact details to keep you informed about the Event. If you’re happy to hear about future events and what we’re up to, we’d love to keep in touch, but you can unsubscribe at any time, and we’ll always make that easy.
19.3. If you give us someone else’s details (for example when transferring a ticket), please make sure they’re aware and happy for us to use their data to get in touch.
20. Intellectual Property
20.1. All our branding, event materials and content remain ours. Please don’t reproduce or use them without asking us first.
21. Liability (the Important Bit)
21.1. We’ll never try to exclude our responsibility for death or personal injury caused by our negligence, fraud, or anything else the law says we can’t exclude.
21.2. Beyond that, we won’t be liable for any indirect or consequential losses, things like loss of profit, loss of business or missed opportunities, arising from the Event.
21.3. Our total liability to any individual or organisation connected with the Event won’t exceed the amount they’ve paid us for their ticket, sponsorship, exhibition space, or other participation.
22. Things Outside Our Control
22.1. Sometimes life throws a curveball. If we’re unable to meet our obligations because of something genuinely outside our control, extreme weather, venue closure, government restrictions, pandemic or similar, we won’t be in breach of these terms.
22.2. We’ll always let affected people know as quickly as possible and do everything we reasonably can to reschedule or minimise the impact.
23. Updating These Terms
23.1. We may update these terms from time to time. The version that applies to you is the one in force when you made your booking or entered into your arrangement with us unless we tell you about a material change and give you the option to withdraw.
24. The Whole Agreement
24.1. These terms, together with any separate written agreement (such as a Sponsorship Agreement or Speaker Agreement), make up the full agreement between us for the Event. They replace any earlier conversations or arrangements.
25. Law and Disputes
25.1. These terms are governed by the laws of England and Wales.
25.2. If a dispute arises that we can’t resolve between us, it will be dealt with by the courts of England and Wales. We reserve the right to apply to any appropriate court for urgent interim relief if needed.